What is your returns policy?
To find out about our returns policy, please click here

To make a return to us, simply complete the returns form enclosed with your order and follow the instructions provided.

Sorry, we don’t accept returns

It can take up to 14 working days from when you send your return to our warehouse for your refund to be processed. All returns are subject to our routine inspection. We’ll send you an email once your return has been processed. For more information on our returns policy, please click here.

Please note: Refunds will be issued to the original payment method used to place the order.

You can track your returns using the tracking information provided via DHL and you will receive an email notification when we receive your return at our warehouse. We will keep you updated on the outcome of your return request every step of the way.

All returns are FREE; complete the returns form enclosed with your order and follow the returns process on the return form to arrange the returns and use the prepaid returns labels provided. Please see our returns policy to understand more.

To find out about our shipping and delivery times, please click here

Should you wish to cancel or change your order, please send your request to our Customer Service team, at support@khbbydesign.com, and we will do our best to fulfil your request.

Please note that not all orders can be cancelled or changed. However, orders can be returned for a refund using our returns form.

We ship all over the world, excluding Russia. If you need further help, please contact our Customer Services team.

You’ll receive a shipping confirmation email from our warehouse, containing your tracking number.

Please note: You will be automatically updated on the status of your parcel from DHL.

 If you still have any questions, you can email us at support@khbbydesign.com, or give us a call on 07897 927 252.

 We are available Monday - Friday, 9:00am - 5:30pm (GMT).

Excluding any public and bank holidays.